It's Not My Fault!
As found in the St. Louis Construction News and Real Estate:
Written by: Bill Collier
It usually happens right after you bring a product or service defect to the attention of someone at an establishment where you're spending your hard-earned money.
I was on the receiving end of this statement recently. It was tempting to give a customer service lecture to the person in front of me, faultless as he may have been.
For the full article: http://www.stlouiscnr.com/columns/article/its_not_my_fault/